P5, P7 and other models delayed delivery frequency complaints Xiaopeng car collection of face data has been fined

2022-06-21 0 By

Source:Recently, Guangdong Xiaopeng Automobile Technology Co., LTD. (hereinafter referred to as “Xiaopeng Automobile”, 09868.HK) is in the boom. In January 2022, vehicle sales hit a new high year-on-year, with 8,085 new car deliveries, a year-on-year increase of 434%.The delivery volume has increased by over 200% year-on-year for ten consecutive months.Just under the colorful robe, Xiaopeng automobile did not deliver the P7 480E/N model car according to the specified date, by consumers “prospective owners” on the official website of the black cat complaints.Prior to this, Qichacha App shows that on December 14, 2021, Xiaopeng Automobile was fined 100,000 yuan by Xuhui District Market Supervision Administration. The reason is that between January 2021 and June 2021, Xiaopeng Automobile collected and uploaded more than 430,000 face photos into the store without the consent of consumers.Violating the relevant provisions of the Law of the People’s Republic of China on the Protection of Consumer Rights and Interests.In response, netizens joked, “A ticket is still cheap at 20 cents.”In addition, the revenue of Xiaopeng Automobile in the third quarter of 2021 was 5.72 billion yuan, an increase of 187.4% compared with the same period in 2020, and an increase of 52.1% compared with the second quarter, but the net loss was still 1.595 billion yuan, compared with the net loss of 1.149 billion yuan in the same period in 2020, the net loss increased, and its gross profit rate was lower than that of the same industry companies.Deferred delivery happy to pay the deposit, but can’t wait for the car.Xiaopeng’s delayed delivery may also make consumers feel helpless.Xiaopeng Automobile was founded in 2014 and is headquartered in Guangzhou.In more than two months since 2022, Xiaopeng Automobile failed to deliver P5, P7 480E/N and other models in accordance with the specified date, resulting in more than 33 complaints on the official website of Black Cat. The complaints mainly include delayed delivery time, non-fulfillment of promises and sales fraud.In fact, as early as December 2021, Xiaopeng automobile explained that:”Due to the impact of the epidemic, the industry is facing an extremely tight supply of lithium iron phosphate batteries, which has also brought great uncertainty to the production of Xiaopeng P7 480E/N model. As a result, the order for 480E/N model cannot be delivered in time within the expected delivery cycle of the next time, xiaopeng deeply regrets.”However, according to complaints on Black Cat, consumers who ordered xiaopeng cars, not only P7 but also P5 models, ordered 550 version and 600 version of electric cars with higher prices during the same period or later have been delivered, but ordered P5 460 models have not been delivered, which is discriminatory treatment.As for the delayed delivery, xiaopeng automobile offers three solutions :(1) continue to wait for the car to be picked up;(2) Change to other models;(3) worry-free unsubscribe.In this regard, consumers in the black cat complaint, xiaopeng customer service proposed “worry free cancellation” is only a refund of 5,000 yuan when booking.However, the car purchase contract signed on October 10, 2021 has been waiting for nearly four months, during which auto insurance, national new energy subsidies, and electricity rights and interests for car purchase have all been cancelled or increased.There is no other compensation for the loss of the owner during this period.In terms of new energy subsidies, from 2020 to 2022, the subsidy standards will be reduced by 10%, 20% and 30% respectively on the basis of the previous year, that is, the subsidy in 2022 will be reduced by 30% compared with 2021.In addition, different regional subsidy policies are also different, such as 2021 new energy licensing subsidies in Guangdong province ranging from 10,000 to 20,000 yuan, zhaoqing city in Guangdong Province has an additional replacement subsidy of 8,000 yuan, but these subsidy policies have ended on December 31, 2021.Xiaopeng P7 480 series will be delivered in the first ten days of January 2021, so the owners who cancel the purchase contract signed in 2021 will miss the purchase subsidy.According to the official website of Xiaopeng Motor on February 7, xiaopeng delivered 12,922 units in January 2022, an increase of 115% year on year. In terms of single model delivery, Xiaopeng P5 delivered 4,029 units, more than 4,000 units in two consecutive months, and Xiaopeng P7 delivered 6,707 units, with a historical cumulative delivery exceeding 80,000 units.As of February 14, 2022, there are still netizens asking about the delivery time of Xiaopeng P7480 series under the microblog of He Xiaopeng, founder of Xiaopeng Automobile.Xiaopeng Motor was recently fined 100,000 yuan for collecting facial data from more than 430,000 faces without permission.Weibo users joked, “It’s still cheap to buy a ticket at 20 yuan,” and “If I want to buy a car in the future, WILL I have to wear a mask?”On December 14, 2021, qichacha App showed that Shanghai Xiaopeng Automobile Sales And Service Co., LTD., a subsidiary of Xiaopeng Automobile, was fined 100,000 yuan by Xuhui District Market Supervision Administration.According to the Administrative Penalty Decision of Shanghai Xuhui District Market Supervision Administration, Xiaopeng Automobile purchased 22 sets of camera equipment with face recognition function, all of which were installed in its stores, involving 5 direct-operated stores and 2 franchising stores, and opened 8 system accounts.From January to June 2021, these facial recognition cameras collected and uploaded a total of 431,623 facial photos.Through the recognition algorithm of face data is calculated, in order to make the passenger flow of the store statistics and analysis of passenger flow, including demographic data store, the sex ratio, age analysis, etc., the behavior without consent from consumers, also do not have the express, inform consumers to collect, use, in violation of the “consumer rights and interests of the People’s Republic of China protects a law” the relevant provisions.Xiaopeng responded publicly: “We apologize for causing users’ concern and have made profound introspection on this matter.”As for the cause of the illegal collection of portraits, Xiaopeng said, “Due to the lack of familiarity with relevant laws and regulations, we mistakenly purchased and used products from a third-party supplier that violated relevant laws and regulations.”In fact, this already was not xiao peng car involves the infringement, for the first time in the previous January 11, 2021, xiao peng car after its travel traffic type of APP is found to have three infringe on user rights behavior and a safety hazard, is guangdong province letter of notification, it shall be ordered to correct and notify each APP store, supervise and urge the rectification within a time limit.Xiaopeng said in a public statement that it “has taken specific rectification measures to address relevant issues. The company will reduce the frequency of information collection to ensure program security and supplement the Privacy Policy.”It is worth noting that the revenue of Xiaopeng Automobile in the third quarter of 2021 was 5.72 billion yuan, with an increase of 187.4% compared with the same period in 2020 and 52.1% compared with the second quarter. The company’s net loss reached 1.5948 billion yuan, which was further expanded compared with the net loss of 1.1488 billion yuan in the same period in 2020.Meanwhile, the company’s third-quarter gross margin was 14.4%.By comparison, Tesla’s gross margin rose to 30.5 percent in the third quarter, while NiO.N’s gross margin was 18 percent.In this regard, Ping An Securities said that Xiaopeng automobile is relatively ideal compared with NIO, and the lower price is conducive to rapid scale expansion. The gross profit rate is relatively low but on the rise, and the company’s gross profit rate is expected to improve with the increase of the delivery volume.Compared with NIO and Ideo, Xiaopeng automobile has a larger net loss, mainly due to its low unit price, low superimposed gross profit rate and large r&d investment.And it is expected that in 2021, 2022, 2023, Xiaopeng automobile’s operating income is 20.8 billion yuan, 39 billion yuan, 64.7 billion yuan, net profit is -5.6 billion yuan, -5 billion yuan, -1.5 billion yuan, 2024 is expected to achieve losses.